We Guarantee Every Order is Printed Per Your Approved Design!
Since the very beginning, our primary focus has been on accuracy, quality, and expedience. The customer experience plays a massive role in our day-to-day operations, and every member of our team knows it!
Customer satisfaction is at the top of our list of core company values, and we’re always looking for better ways to make our customers’ purchasing experiences better than ever.
The FontZ Graphic Designs Difference
• The Highest Rated in Customer Satisfaction & Reliability
• From assisting you place your order to providing quality one-on-one design assistance, we are happy to assist with all of your questions.
• We are available 7 days a week to make sure you have an amazing experience. Call (678) 884-6070.
Complete Design, Order Review, & Customer Approval Process
Our proofing guidelines are in place to optimize both your experience and our production process in order to deliver high quality products on-time. How we treat your order will depend on whether this is your first order or you are reordering a design we’ve printed before.
Each and every new order receives professional design support. Our design experts will review your order to ensure your idea looks outstanding when printed on quality garments. We check the size of your art against industry standards and make sure that it’s properly aligned on the garments you’ve selected. We want you and your creativity to look your best! Our design experts will make enhancements along the way as they review.
If your design will be printed on five or more pieces, we’ll send you a digital sample of our design team’s updated work. In our industry, that’s called a “proof” – it’s your opportunity to see what the final design will look like on the apparel you’ve selected. We’ll ask that you review and approve that proof before printing begins to make sure we have every detail just right. The quicker you can respond with approval or changes, the more time we can spend focused on doing what we do best — printing your design on your apparel.
If you’ve ordered four pieces or fewer, we’ll start printing your order immediately after it’s reviewed and enhanced by our professional design team. We’ll only send a proof when our experts think that your design is complex and needs your approval, or in the case where you’ve specifically asked us to send one to you during checkout or by emailing firstname.lastname@example.org.
If you’ve ordered with us before and are placing a reorder for the same design, we won’t send a proof and ask for your approval, again. If you’d like a proof for a reorder, just email email@example.com.
Communication and Updates
We believe it’s important to include our customers in the printing process, so we keep them informed every step of the way. Accuracy and deadline are our top priorities, so we will email you as your order progresses. You will know when your order has been received, you will know when your order ships with tracking information, and you will also know when your order reaches your doorstep. Satisfaction is our number one promise to our customers.